Shipping policy

At Jelymax, we work hard to get your order to you as quickly and safely as possible. Please review our shipping policy below.

ORDER PROCESSING TIME
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

SHIPPING TIME
Once your order has shipped, delivery typically takes 7-15 business days, depending on your location and local customs processing.

Total estimated delivery time = Processing time (1-2 business days) + Shipping time (7-15 business days)

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to high order volume, weather conditions, customs clearance, or other circumstances beyond our control.

SHIPPING RATES
Shipping charges for your order will be calculated and displayed at checkout.

ORDER TRACKING
Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 24-48 hours for the tracking information to update after you receive this email.

INTERNATIONAL SHIPPING
For international orders, please note that your order may be subject to import duties and taxes, which are levied once the shipment reaches your country. Jelymax is not responsible for these charges if they are applied; they are the responsibility of the customer.

MISSING OR DELAYED ORDERS
If your order has not arrived within the estimated delivery window, please contact our customer support team so we can assist in locating your package.

ADDRESS ACCURACY
Please make sure your shipping address is correct at checkout. Jelymax is not responsible for orders shipped to an incorrectly provided address. If you need to correct your address, please contact us as soon as possible after placing your order.

CONTACT US
If you have any questions about your order or our shipping policy, please contact our customer support team and we will be happy to help.